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VMware User Experience Researcher in Palo Alto California United States

About Us

VMware is the leader in virtualization and cloud infrastructure solutions that enable our more than 500,000 enterprise and mid-market customers to thrive in the Cloud Era by simplifying, automating and transforming the way they build, deliver and consume IT. We empower our customers by radically simplifying IT through virtualization software with a focus on three core missions: End-User Computing (EUC), Hybrid Cloud and Software-Defined Data Center (SDDC). Join our community – instigators of innovation and transformers of technology – as we envision and create what’s next in IT. Get connected to an engine of opportunity fueled by the transformative products and solutions we bring to market, the passion and trust we inspire in our customers, and our collaborative drive to imagine, define and deliver the future of IT. With 13,000+ employees and 50+ locations worldwide, we are passionately driven to make an impact while contributing back to the community. Ranked on the Forbes 100 Most Innovative Companies in the World list. Learn more at vmware.com/careers today!

Why work for our Division

VMware’s world-class, award-winning R&D; team is comprised of thousands of top-notch computer scientists and software engineers that are transforming computing through virtualization. Members of the R&D; team voice their creative ideas and watch them become initiatives, participate in exciting short-term and long-term products on the VMware roadmap, initiate advanced research projects, and/or write and test code that ships. At VMware, our engineers continue to learn and grow by working with top professionals from around the world and recent graduates of top universities and by taking advantage of our extensive internal training opportunities and generous external education assistance program. R&D; team members work on the latest computing equipment and have access to the ACM and IEEE libraries. VMware has R&D; offices in: Silicon Valley; Burlington, MA; Cambridge, MA; Broomfield, CO; Sofia, Bulgaria; Aarhus, Denmark; London, UK; Herzliya, Israel; Bangalore, India; and Beijing, China.

Why work with our Group

Engineers interested in interaction designers, visual designers/ graphic artists, and usability research craft easy-to-use products for a varied use population on the Windows, Linux, and Mac OS X platforms. They are experts in human-computer interaction (HCI) who are both detail-oriented and technical in nature. UE engineers strive to provide the best possible experience for all VMware customers by applying the latest techniques and methods including think-aloud sessions, storyboarding, interviews, personas, conceptual modeling, high/low fidelity mockups, usability studies, and contextual inquires. The UE engineers work side-by-side with engineering to deliver enterprise applications using the latest technologies.

Job Description

As User Experience Researcher in the VMware Platform User Experience team you will be part of a highly collaborative group of creative problem solvers with a passion for innovation to revolutionize the way enterprise technologists and developers experience VMware’s vSphere Suite of tools for the Software Defined Datacenter. Opportunity Using a variety of quantitative and qualitative research methods, you will gather and present evidence that drives the improvement of VMware enterprise cloud and datacenter products for our users. Our goal is to ensure that VMware products deliver our users a meaningful and delightful experience. As a UX researcher, your goal will be to ensure that our software lives up to that promise.

Role As a user researcher you will conduct research and provide credible and defendable data to a cross-functional team that must understand the users’ needs and the reasons for their behavior. Reporting to the Sr. Manager, R&D; User Experience, you will work closely with other members of the User Experience team. You will also collaborate closely with both front- and back-end developers, architects and product managers. The user research candidate will be expected to adapt methodologies and frequency of project iterations according to both agile product development environments as well as geographically distributed development team structures.

Responsibilities

  • In collaboration with interaction designers, developers and user researchers, coordinate and execute all phases of user research, including authoring research documents, developing screeners, recruiting potential participants, developing consent forms, surveys, test plans and interview discussion guides and moderating usability lab sessions, lab setup and consolidation of usability findings database and reports

  • Plan, schedule and facilitate smooth-running user studies, interviews, and other related interactions with customers and users in support of user experience team projects

  • Creating and maintain project schedules, and advise project teams in planning user research activities

  • Act as an excellent liaison between customers, user research participants and our cross-functional product team members at VMware

  • Help teams determine best user research methodology to use to meet business objectives

  • Create, present and maintain project documentation including research plan, schedule, status and meeting reports, usability findings database and debrief reports

  • Partner closely with interaction designers and visual designers in the user experience team to jointly propose and present design improvement recommendations to both development and product management teams

  • Prepare research findings deliverables such as reports, presentations, video highlights, storyboards, use cases, personas, etc. as appropriate for each project Qualifications

  • 3-4 years experience

  • Bachelors or Masters degree in Human Factors, Human-Computer Interaction, Computer Science, or comparable social science degree

  • Strong verbal and written communications skills coupled with a high attention to detail.

  • Excellent observational skills and a great analytical ability.

  • Demonstrated experience developing and conducting user research, including lab and field-based user studies, heuristic evaluations, cognitive walkthroughs and contextual inquiries.

  • Demonstrated experience developing personas, scenarios and work flows based on user research.

  • Examples from past user research work available for viewing and prepared to present it to our team

  • Ability to travel as necessary.

  • Experience developing personas, scenarios and work flows.

  • Technical background or ability to understand complex technical concepts related especially related to Datacenter/Cloud IT

  • Expert user of Excel, and usability testing tools such as Morae, UserVue, or other comparable tools.

  • Familiarity with OmniGraffle, Adobe Creative Suite applications or other interaction design tools.

EEO Statement

VMware is an equal opportunity employer committed to the principles of equal employment opportunity and affirmative action for all applicants and employees. Equal opportunity and consideration are afforded to all qualified applicants and employees in personnel actions, which include: recruiting and hiring, selection for training, promotion, rates of pay or other compensation, transfer, discipline, demotion, layoff or termination. VMware does not unlawfully discriminate on the basis of race, color, religion, sexual orientation, marital status, pregnancy, gender identity, gender expression, family medical history or genetic information, citizenship, national origin or ancestry, sex, age, physical or mental disability, medical condition, veteran status, military status, or any other basis protected by federal, state or local law, ordinance or regulation. VMware also makes reasonable accommodations for disabled employees consistent with applicable law. Further, it is the policy of VMware to maintain a working environment free of all forms of harassment.

Posting Title: User Experience Researcher

Advertised Location (Select only ONE location): Palo Alto, CA, US

Requisition Number: 47868BR

LinkedIn Recruiter Account Email: halla@vmware.com

Level of Job (LinkedIn): Associate

Advertised Group (Place a checkmark to select multiple groups): Engineering

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